Guest House Italo & Anna

Privacy Policy

This Privacy Policy describes how Guest House Italo & Anna processes the personal data of users who visit and use the website www.italoeanna.com.

This privacy notice is provided in accordance with Regulation (EU) 2016/679 (“GDPR”) and the applicable Italian legislation on the protection of personal data.

1. Data controller

The data controller is:

Guest House Italo & Anna
C.F.: NGRMRC78A02L483S
CIN: IT030072C1NAATLD3D

For any enquiries regarding the processing of personal data or the exercise of your rights, you may contact us via the following email address:

info@italoeanna.com

2. What personal data may be collected

Whilst browsing and using the website, the following categories of data may be processed, depending on the services actually used by the user:

  • first name and surname;
  • email address;
  • telephone number, if provided by the user;
  • data contained in communications sent voluntarily by the user;
  • information regarding enquiries, availability or bookings;
  • data required to manage a booking or a stay;
  • technical data relating to browsing, such as IP address, device type, operating system, browser and connection details;
  • information relating to browsing and preferences expressed via the cookie management system.

The provision of data is generally voluntary. However, some data may be necessary in order to respond to an enquiry, process a booking or comply with legal obligations.

3. Data provided by email

Users can contact Guest House Italo & Anna using the following address info@italoeanna.com.

The email account is managed using services provided by Aruba.

Messages sent by the user may contain personal data, such as their name, email address, telephone number and any other information voluntarily included in the message.

E-mails received at the address info@italoeanna.com may be sent to the company email address used for managing communications.

The data is used solely to the extent necessary to respond to enquiries received, provide information about our services, process any booking requests and comply with legal obligations.

4. Purposes of the processing

Personal data may be processed for the following purposes:

a) Respond to users’ enquiries

To respond to enquiries sent by email, telephone, any forms available on the website or other means of communication made available by the user.

b) Manage enquiries about availability and bookings

To check availability, provide information on the terms and conditions of your stay, and handle booking enquiries.

This website uses Krossbooking as a system for managing direct bookings. When a user accesses the booking system, data processing may also be carried out in accordance with the terms and conditions and privacy policy of the relevant provider.

c) Organising the stay

To organise and manage relations with guests, including the necessary communications before, during and after their stay.

d) To comply with legal obligations

To comply with the obligations laid down by the legislation applicable to accommodation establishments, as well as tax, administrative and accounting obligations, and any reporting obligations to the relevant authorities.

e) To ensure the operation and security of the site

To ensure the website functions correctly, prevent misuse, guarantee the security of the infrastructure and identify any technical issues.

f) Statistical analysis and website improvement

This website uses Google Analytics to collect statistical information relating to website navigation and usage, with the aim of understanding how users interact with the pages and improving content, functionality and performance.

The use of statistical tools requiring consent is managed via the consent management system on the website.

g) Promotional communications

Should the user give their specific consent, the data may be used for any informational or promotional communications relating to the services provided by Guest House Italo & Anna.

Consent may be withdrawn at any time.

5. Legal basis for processing

The processing of personal data is carried out in accordance with the conditions for lawfulness set out in the GDPR, including:

  • the performance of a contract or of pre-contractual measures requested by the data subject;
  • compliance with legal obligations;
  • the data subject’s consent, where required;
  • the pursuit of a legitimate interest of the Data Controller, within the limits set out in the applicable legislation.

For cookies and tracking tools that require consent, this is requested via the preference management system on the website.

6. Google Analytics

This website uses Google Analytics, a statistical analysis service provided by Google.

Google Analytics may collect information relating to the user’s browsing activity, such as technical data about the device, information about the pages visited and how the user interacts with the website.

The use of Google Analytics and any cookies or similar tools is subject to the settings of the consent management system on the website, in accordance with the provisions of the applicable legislation.

For further information on Google’s processing of data, please refer to Google’s privacy policy.

7. Google Maps

The website may use Google Maps to show the location of the venue and provide useful information on how to get there.

The use of Google Maps may involve the processing of data and the use of tracking technologies by Google.

Where required by applicable legislation, these features are enabled in accordance with the preferences expressed by the user via the consent management system.

8. Cookies and similar technologies

This website uses cookies and similar technologies to ensure that its features work properly and, subject to your consent where required, for the purposes of personalisation, statistics and marketing.

The website has a consent management system that allows users to:

  • accept cookies;
  • reject non-essential cookies;
  • select your preferences;
  • to amend or withdraw consent at a later date.

For detailed information on the cookies used, their purposes and how to manage your consent, please refer to the Cookie Policy.

9. Krossbooking booking system

To enable users to book their stay directly, the website links them to the booking system Krossbooking.

When a user makes an enquiry or a booking via this system, the data required to manage the booking and the stay may be collected.

The processing of data carried out via the booking system is also subject to the terms and conditions and privacy policy of the relevant provider.

10. Social network

The website may contain links to Guest House Italo & Anna’s web pages or social media profiles, including, but not limited to:

  • Facebook;
  • Instagram;
  • X;
  • TikTok;
  • any other social media platforms used by the organisation.

A simple link from the website to a social network does not necessarily mean that the user’s personal data is shared with that social network.

Where embedded content, social media buttons, widgets or other tools provided directly by social networks are used, such services may involve the processing of personal data and the use of cookies or similar technologies by the relevant providers.

Such processing is governed by the relevant privacy notices.

11. Hosting and technical services

The website and its associated technical services may be hosted and managed by specialist providers.

These suppliers may process technical data necessary to ensure the operation, security and maintenance of the website.

Where a data processor processes personal data on behalf of the data controller, the relationship is governed by the provisions of the applicable legislation.

12. Recipients of the data

Personal data may be disclosed, where necessary and strictly for the relevant purposes, to:

  • IT and technical service providers;
  • hosting and email service providers;
  • Aruba, for email services;
  • booking system providers, including Krossbooking;
  • providers of statistical analysis services, including Google, to the extent of the services actually used;
  • consultants and professionals appointed by the Data Controller;
  • public authorities and parties to whom disclosure is required by law.

The data is not disclosed indiscriminately to the public.

13. Transfer of data to third countries

Some service providers used by the website may process personal data outside the European Economic Area.

Should this occur, the transfer of data will be carried out in accordance with the conditions and safeguards set out in the GDPR.

14. Retention period

Personal data is retained for the period necessary to fulfil the purposes for which it was collected and, subsequently, for any period necessary to comply with legal obligations or to protect the Data Controller’s rights.

Specifically:

  • The data contained in enquiries sent by email are retained for as long as is necessary to deal with the enquiry and, subsequently, for the period required to deal with any obligations or disputes;
  • Data relating to bookings and stays are retained for the periods specified by administrative, tax and accommodation regulations;
  • Data processed on the basis of consent for promotional purposes is retained until consent is withdrawn, subject to any further retention obligations;
  • Data relating to cookies and analytics tools is retained in accordance with the Cookie Policy and the settings of the relevant services.

15. Methods and security of processing

Data processing is carried out using electronic means and, where necessary, on paper.

Technical and organisational measures appropriate to the nature of the data being processed and the risks associated with such processing are put in place to protect the data against loss, destruction, unauthorised access, alteration or unauthorised disclosure.

16. Rights of the data subject

In the cases provided for by law, the user has the right to:

  • to obtain confirmation as to whether or not personal data concerning him or her exist;
  • to access your personal data;
  • to have inaccurate data rectified or incomplete data supplemented;
  • to request the erasure of data in the cases provided for by law;
  • request the restriction of processing;
  • to object to processing in the circumstances set out in the GDPR;
  • to obtain data portability, where applicable;
  • to withdraw consent previously given, without affecting the lawfulness of the processing carried out prior to the withdrawal.

17. Exercising rights

To exercise their rights or receive information about the processing of their personal data, data subjects may contact:

Guest House Italo & Anna
E-mail: info@italoeanna.com

The application may be submitted without any specific formalities.

The Data Controller will respond within the time limits laid down by the applicable legislation.

18. Right to make a complaint

If the data subject considers that the processing of their personal data is in breach of the applicable legislation, they have the right to lodge a complaint with the relevant supervisory authority.

In Italy, the supervisory authority is:

Data Protection Officer

19. Changes to the Privacy Policy

This Cookie Policy may be amended or updated in response to regulatory, technical or organisational changes, or following the introduction or modification of the services used by the website.

The updated version is published on this page.

Ultimo aggiornamento: ottobre 2026